Job Details | MY Singapore Job | Job Ad Portal | CityRecruit

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• To assist Manager & Assistant Outlet Manager in the day to day operations of the outlets.
• To achieve team targets, ensure colleague’s engagement and guest’s satisfaction.
• Ensure efficient and effective F&B operation activities of the outlet.
• Provide training; improve colleagues’ knowledge on food, beverage, and service.
• Ensure that quality standards are met, and service distinctiveness is practiced.
• To assist in F&B beverage promotions
• Assist to control labor cost and productivity with creative scheduling.
• Monitor and assist to control all other expenses, wastages, and pilferage.
• Participate in marketing and promotion, and introduction of new products and menus.
• Assist to do monthly revenue, expenses, and labor forecasts.
• Assist to do month-end P&L reports, promotion postmortems and comparisons.
• Maintain food and service consistency.
• Check guests’ satisfactions. Recognize or handle unsatisfied guests.
• To conduct training for department staffs
• To monitor staff on the job training and training plan
• Carry out audits and training to improve customer satisfaction and service standards.
• Monitor and check on staffs’ personal hygiene.
• Assist to conduct daily shift briefings.
• Assist in conducting regular department meetings and discussions.
• To assist in counseling of staffs with regards to performance and conducting year-end appraisal
• Establish and enforce maintenance, repair, cleaning, and re-stocking schedules.
• Always comply with hotel and department policies and procedures.
• Assist guests regarding all beverage menu items in an informative and helpful way.
• Mix drinks and control the beverage stock as per guidelines.
• Extensive knowledge of coffees, beer, wine, and spirits
• Have full knowledge of beverage lists and promotions, all menu items, garnishes, contents and preparation methods.
• Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
• To perform any other duties that may be assigned by the Management.