Call Centre -Customer Service Agent- Full-time
Specialisation: Others
Education Qualification: Primary/ Secondary/ O level
Work Location : Others, Johor
Salary Range : RM 2,300.00 – 3,000.00
Posted Date : February 08, 2024
Job Description
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- To efficiently handle inbound and outbound customer call inquiries.
- Attend to Calls, Emails and Livechats
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Requirement
- Has strong sense of responsibility, independent and customer friendly.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Good communication and interpersonal skills.
